Shipping and returns

Local Pickup Orders: Local pickup orders are available for same-day collection if placed before 12 PM EST. Orders submitted after the 12 PM EST cutoff will be processed and ready for pickup the following business day.

Processing time: Please allow one business day for the processing of all online orders, excluding weekends and holidays. All online orders will be packaged and shipped the next business day.

Shipping Options in Canada:

Standard Shipping: 3 to 9 business days

Express Shipping: 1 to 2 business days

Returns : Items may be returned within seven days of purchase. Please note that opened items, such as dehydrated or raw treats, are non-returnable. Additionally, all return shipping costs are the responsibility of the buyer.

To start your return please send us an email with your order number.